FREQUENTLY ASKED QUESTIONS

How is Tribute eGuest different from other digital register books on the market?

Right now, there are a handful of companies in the funeral industry offering digital register books, but Frazer Consultants’ Tribute eGuest system is the only one to use stylus-based entry, rather than keyboard entry.  In talking to funeral directors, we’ve found that many of their older guests aren’t comfortable navigating foreign keyboards, so we’ve tried to replicate the traditional feel of signing in to a register book with pen on paper.

Frazer Consultants is also the only company that’s able to generate true keepsake-quality mementos from the digital information gathered.  We believe that the superior character of our Shutterfly-quality Tribute Guestbooks and custom thank you cards will lead to greater customer satisfaction and more reorders compared to traditional 3- or 6-ring binder register books and stock stationery.

How good is your handwriting recognition?

One of the biggest concerns our users have with a stylus-based system is how well handwritten information can be converted to digital characters.  Don’t worry – we’ve got you covered, no matter how messy your guests’ handwriting may be!

Tribute eGuest uses a two-step handwriting conversion system.  In the first step, a series of advanced handwriting recognition algorithms converts your text to data with roughly 95% accuracy.  These algorithms are powered by the same company that serves Bank of America and Wells Fargo electronic check cashing programs, and use several top APIs to confirm names and addresses against existing databases.

But since we know that 95% accuracy isn’t good enough for your families, we also include a manual verification step.  During this process, one of our employees will manually check your converted data against the original handwritten entries to ensure that no incorrect information makes it through the conversion process.

How long will it take me to create a Tribute Guestbook?

Using Tribute eGuest, you can create Shutterfly-quality Tribute Guestbooks that your families are sure to treasure (and reorder) in less than ten minutes.

Tribute Guestbooks are created within our Tribute Center software, using the same “drag and drop” program that our customers have fallen in love with for their stationery, candle and tribute DVD needs.  Our Guestbooks are based on templates – all you have to do is drag pictures into the appropriate areas and our software program will do the rest. Your Guestbook will be automatically pre-populated with standard register book information (including family record and event details), guest signatures, online condolences and your funeral home’s branding details.

What if my families don't have any pictures?

While having family pictures can make our Tribute Guestbooks and thank you cards really pop, we know that you also serve families who don’t have any photos to share.  To help accommodate these situations, we’ve also pre-designed templates using our existing stationery themes and stock images that allow you to create eye-catching mementos without any personal pictures.

How do my families get their Thank You cards?

Currently, we’re offering two different thank you card arrangements – in-house printing or professional printing.

If you elect the in-house printing option, you’ll be able to design thank you cards within Tribute Center and print them out onto blank Frazer stock – the same way you’ve always done your thank you cards.  You’ll also be able to print out professionally-designed address labels to make the mailing process as easy as possible for your families.*

You may also choose to work with our professional printing partner to produce the highest quality thank you cards on the market.  You will still design your thank you cards within Tribute Center, but will be able to submit your order directly to the printer from within the program.

 

*Note: There may be a short delay after the service while electronic data conversion and verification take place.

How can I use Tribute eGuest in my preneed marketing?

Once you’ve gathered guest names and addresses, you can add this information to your pre-need marketing lists for future promotions.

However, to make this information as useful as possible, we’re also adding an optional age recognition feature that will compare your guest sign-in information to public records databases in order to determine the age of each attendee.  This will help you separate the signature of a 10-year-old from a 55-year-old for marketing purposes.

Do I have to have a Frazer Consultants website to use Tribute eGuest?

No, you don’t need to have a Frazer Consultants website to use eGuest, but having one will allow you to create even richer Tribute Guestbooks.  If you utilize our website services, you’ll be able to automatically import any messages and/or icons left on the online memorial walls of the deceased into pre-formatted layouts within your Guestbook.  This creates an even more meaningful memento for your families.

If you don’t utilize our web services, you can still copy and paste online condolences into our blank Guestbook page templates, but this process will be significantly more time-consuming.

How are Tribute Center credits billed?

To use Tribute eGuest, a 20 credit charge will be assessed on a per service basis to cover the data conversion and verification process.  Tribute Center credits are sold in packages at the following rates, with the cost of each credit decreasing as you purchase larger credit quantities:

  • 100 Credits – $1.00 per credit
  • 300 Credits – $0.95 per credit
  • 500 Credits – $0.90 per credit
  • 1,000 Credits – $0.80 per credit
  • 2,000 Credits – $0.75 per credit
  • 5,000 Credits – $0.70 per credit

Credits can be purchased within the Tribute Center software program using a credit card or by calling our support staff at 866-372-9372.

Have further questions about Tribute eGuest? Get in touch with us now:

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