FREQUENTLY ASKED QUESTIONS

How is Tribute eGuest different from other digital register books on the market?

Right now, there are a handful of companies in the funeral profession offering digital register books, but Frazer Consultants is also the only company that’s able to generate true keepsake-quality mementos from the digital information gathered. We believe that the superior character of our Shutterfly-quality guestbooks and custom thank-you cards will lead to greater customer satisfaction and more reorders compared to traditional 3- or 6-ring binder register books and stock stationery.

How long will it take me to create a Tribute Guestbook?

Using Tribute eGuest, you can create Shutterfly-quality guestbooks that your families are sure to treasure (and reorder) in less than 10 minutes.

Guestbooks are created within our Tribute Center software, using the same “drag and drop” program that our customers have fallen in love with for their stationery, candle, and Tribute DVD needs. Our guestbooks are based on templates — all you have to do is drag pictures into the appropriate areas and our software program will do the rest. Your guestbook will be automatically pre-populated with standard register book information (including family record and event details), online condolences, and your funeral home’s branding details.

What if my families don't have any pictures?

While having family pictures can make our guestbooks and thank-you cards really pop, we know that you also serve families who don’t have any photos to share. To help accommodate these situations, we’ve also pre-designed templates using our existing stationery themes and stock images that allow you to create eye-catching mementos without any personal pictures.

How do my families get their Thank-You cards?

All thank-you cards are printed in-house with your printer. You’ll be able to design thank-you cards within Tribute Center and print them out onto blank Frazer stock — the same way you’ve always done your thank-you cards. You’ll also be able to print out professionally-designed address labels to make the mailing process as easy as possible for your families.*

 

*Note: There may be a short delay after the service while electronic data conversion and verification take place.

How can I use Tribute eGuest in my preneed marketing?

Once you’ve gathered guest names and addresses, you can add this information to your preneed marketing lists for future promotions.

 

However, to make this information as useful as possible, we also added an optional age recognition feature that will compare your guest sign-in information to public records databases in order to determine the age of each attendee. This will help you separate the signature of a 10-year-old from a 55-year-old for marketing purposes.

Do I have to have a Frazer Consultants website to use Tribute eGuest?

No, you don’t need to have a Frazer Consultants website to use eGuest, but having one will allow you to create even richer guestbooks. If you utilize our website services, you’ll be able to automatically import any messages and/or icons left on the online memorial walls of the deceased into pre-formatted layouts within your guestbook. This creates an even more meaningful memento for your families.

 

If you don’t utilize our web services, you can still copy and paste online condolences into our blank guestbook page templates, but this process will be significantly more time-consuming.

How are Tribute Center credits billed?

To use Tribute eGuest, a 20 credit charge will be assessed on a per-service basis to cover the data conversion and verification process. Tribute Center credits are sold in packages at the following rates, with the cost of each credit decreasing as you purchase larger credit quantities:

  • 100 Credits – $1.00 per credit
  • 300 Credits – $0.95 per credit
  • 500 Credits – $0.90 per credit
  • 1,000 Credits – $0.80 per credit
  • 2,000 Credits – $0.75 per credit
  • 5,000 Credits – $0.70 per credit

Credits can be purchased within the Tribute Center software program using a credit card or by calling our support staff at 866-372-9372.

Have further questions about Tribute eGuest? Get in touch with us now:

CONTACT US