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Have a question about Frazer Consultants’ products? Check out the resources below or call us at 866.372.9372!

Training Videos


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TRIBUTE CENTER
PROJECT SCREEN
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OVERVIEW HOME SCREEN
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TRIBUTE VIDEO OVERVIEW
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PRINTING CANDLE
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TRIBUTE CENTER
PRINTING REGISTER BOOK
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TRIBUTE CENTER
PRINTING TRI-FOLDS
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PRINTING BOOKMARKS
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TRIBUTE CENTER
WEBCASTING

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Frequently Asked Questions


Tribute Center

How do I install Tribute Center?

To install Tribute Center, click here to download the software installation file. Once the file has downloaded completely, follow the prompts that appear on your screen to complete the installation (you may need to install additional plugins or drivers as required by the program).

If you would like a member of our staff to install the Tribute Center for you remotely, please give our support team a call at 866.372.9372.

What is the cost to download Tribute Center?

There is no cost to download and install the Tribute Center program, nor is there any charge for software updates, ongoing support or product training. You may also install the program on as many computers as you like at no cost.

Depending on the type of project you create, you may be assessed a credit fee. Credits are billed according to the package rates described below.

How much do you charge for credits?

Tribute Center credits are sold in packages at the following rates. The cost per credit goes down as you purchase larger packages of credits.

100 Credits $1.00 per credit
300 Credits $0.95 per credit
500 Credits $0.90 per credit
1,000 Credits $0.80 per credit
2,000 Credits $0.75 per credit
5,000 Credits $0.70 per credit

After you load up your account with credits, we deduct credits on a per project basis according to the following guidelines:

Life Journey Stationery Items 2 credits
Life Journey Candle Free
DVD Video Tribute 20 credits
Online Tribute Video Free (for 45 days)
Life Journey Grave Marker Free
Webcasting (delayed or live) 40 credits

When you are creating a project, we only charge your credits account for the first item created – after that, all duplicates of the same item are free. If, for example, you create a set of memorial folders for your customer, your total cost will be 2 credits, whether you print 100 or 100,000 folders.

Can I use Tribute Center on a PC and a Mac?

Currently, Tribute Center supports PC computers running Windows XP, Windows Vista, Windows 7 and Windows 8. If your funeral home uses a Mac, you can still install Tribute Center if you use a parallel desktop program like Parallels or Boot Camp.

What kind of printer should I use with Tribute Center?

Nearly all existing commercial desktop and inkjet printers integrate with Tribute Center and allow you to print custom tribute items in-house using our blank stock. If you have any printing issues, contact our support team at 866.372.9372 for assistance.

In addition, Frazer Consultants has a partnership with OKI Printing Solutions to offer our customers high-quality printing at an affordable per page cost. For more information on the different printer options that are available and their costs, please click here.

Stationery

Do I have to carry stock?

No.  Our Tribute Center software program uses blank, pre-perforated paper stock to create all of the different product types featured on the Capabilities page.  This saves your funeral home the storage space needed to carry dozens of different pre-printed designs and reduces the risk of having expensive stock go unsold.

Isn't it too expensive to print on-demand?

No.  If you’re concerned about excess printing costs, we recommend moving to a fixed cost per-page printing program, either through our partnership with Oki Printing or with your local copy shop.  Doing so will allow you to print high quality memorial stationery products without the expense of traditional desktop printers.

Can we import from our funeral management software?

Yes – Tribute Center is compatible with most of the major funeral management software programs.  For more information on how to connect Tribute Center with your system, call our technical support team at 866.372.9372.

How can I market my stationery to my customers?

Most of our customers prefer to pre-bundle our stationery products before retailing them to the families they serve.  To assist you in creating your own bundles, we’ve created a sample document featuring “Good, Better, Best” packages that outlines your estimated profit at different price points.  For futher marketing assistance, contact our sales team at 866.372.9372.

Videos

Can I add motion effects to my videos?

Yes!  Tribute Center offers professional pan and zoom effects that allow you to add motion to your tribute videos with just a few clicks of the mouse.  Either add these elements manually or use our smart movie creation tools to add motion effects automatically.

Can I scan in photos I've gathered from my families?

Yes – you have a few different options when it comes to scanning in photos.  There’s the traditional option, where you scan individual photos into a single folder and then import them into Tribute Center from that location.  However, you can also use our custom scanning component that we’ve built right into Tribute Center to scan in multiple photos at a time and separate them within our software program before adding them to your videos.

If you do a high volume of calls, you might also find it worthwhile to invest in a Kodak High-Speed Scanner.  Many of our customers find that this product – which can scan as many as 40 photos a minute – pays for itself in just a month or two.

Is it difficult to match up the photos and music in my videos?

Definitely not.  Our auto-sync feature will automatically adjust the display length of each image depending on the amount of music you’ve added to the clip.  If you want your images to display for shorter or longer periods of time, simply adjust the length of your music files – Tribute Center will do the rest.

Is there a limit on the number of photos I can include in my videos?

No – you can include as many photos as you’d like.  However, for the best viewing experience, we recommend including between 20-50 images.  This keeps your tribute videos engaging without becoming too long to view comfortably during a service.

Can I view my videos before they're completed?

Yes.  Unlike other tribute video creation tools, Tribute Center offers a “live preview” option that allows you to watch your entire video with minimal rendering time.  Our customers find this feature especially helpful when determining whether or not edits are needed to an existing video project.

eGuest

How is Tribute eGuest different from other digital register books on the market?

Right now, there are a handful of companies in the funeral industry offering digital register books, but Frazer Consultants’ Tribute eGuest system is the only one to use stylus-based entry, rather than keyboard entry.  In talking to funeral directors, we’ve found that many of their older guests aren’t comfortable navigating foreign keyboards, so we’ve tried to replicate the traditional feel of signing in to a register book with pen on paper.

Frazer Consultants is also the only company that’s able to generate true keepsake-quality mementos from the digital information gathered.  We beleive that the superior quality of our Shutterfly-quality Tribute Guestbooks and custom Thank You cards will lead to gerater customer satisfaction an dmore reorders compared to traditional 3- or 6-ring binder register books and stock stationery.

How good is your handwriting recognition?

One of the biggest concerns our useres have with a stylus-based system is how well handwritten information can be convered to digital characters.  Don’t worry – we’ve got you covered, no matter how messy your guests’ handwriting may be!

Tribute eGuest uses a two-step handwriting conversion system.  In the first step, a series of advanced handwriting recognition algorithms converts your text to data with roughly 95% accuracy.  These algorithms are powered by the same company that serves Bank of America and Wells Fargo electronic check cashing programs, and use several top APIs to confirm names and addresses against existing databases.

But since we know that 95% accuracy isn’t good enough for your families, we also include a manual verification step.  During this process, one of our employees will manually check your converted data against the original handwritten entries to ensure that no incorrect information makes it through the conversion process.

How long will it take me to create a Tribute Guestbook?

Using Tribute eGuest, you can create Shutterfly-quality Tribute Guestbooks that your families are sure to treasure (and reorder) in less than ten minutes.

Tribute Guestbooks are created within our Tribute Center software, using the same “drag and drop” program that our customers have fallen in love with for their stationery, candle and tribute DVD needs.  All of our Guestbooks are based on templates – all you have to do is drag pictures into the appropriate areas and our software program will do the rest.  Your Guestbook will be automaticallly pre-populated with standard register book information (including family record and event details), guest signatures, online condolences and your funeral home’s branding details.

What if my families don't have any pictures?

While having family pictures can make our Tribute Guestbooks and Thank You cards really pop, we know that you also serve customers who don’t have any photos to share.  To help accomodate these situations, we’ve also pre-designed templates using our existing stationery themes and stock images that allow yu to create eye-catching mementos without any personal pictures.

How do my families get their Thank You cards?

Currently, we’re offering two different Thank You card arrangements – in-house printing or professional printing.

If you elect the in-house printing option, you’ll be able to design Thank You cards within Tribute Center and print them out onto blank Frazer stock – the same way you’ve always done your thank you cards.  You’ll also be able to print out professionally-designed address labels to make the mailing process as easy as possible for your families (though there may be a small delay after the service while electronic data conversion and verification take place).

You may also choose to work with our professional printing partner to produce the highest quality Thank You cards on the market.  Again, you’ll design your Thank You cards within Tribute Center, but then you’ll be able to submit your order directly to the printer from within the program.

In the future (and depending on demand), we may also offer a “Print & Mail” option, in which our printing partner will be able to mail individual cards directly to service attendees – by passing the family altogether in times of unexpected or traumatic loss.  We will keep you updated on this option as it’s rolled out.

How can I use Tribute eGuest in my preneed marketing?

Once you’ve gathered guest names and addresses, you can add this information to your preneed marketing lists for future promotions.

However, to make this information as useful as possible, we’re also adding an optional age recognition feature that will compare your guest sign-in information to public records databases in order to determine the age of each attendee.  This will help you to separate hte signature of a 10-year-old from a 55-year-old for marketing purposes.

Do I have to have a Frazer Consultants website to use Tribute eGuest?

No, you don’t need to have a Frazer Consultants website to use eGuest, but having one will allow you to create even richer Tribute Guestbooks.  If you have one of our websites, you’ll be able to automatically import any messages and/or icons left on the online memorial walls of the deceased into pre-formatted layouts within your Guestbook.  This creates an even more meaningful memento for your families.

If you don’t have a Frazer Consultants website, you can still copy and paste online condolences into our blank Guestbook page templates, but this process will be significantly more time-consuming.

How are Tribute Center credits billed?

To use Tribute eGuest, a 20 credit charge will be assessed on a per service basis to cover the data conversion and verification process.  Tribute Center credits are sold in packages at the following rates, with the cost of each credit going down as you pruchase larger packages of credits:

  • 100 Credits – $1.00 per credit
  • 300 Credits – $0.95 per credit
  • 500 Credits – $0.90 per credit
  • 1,000 Credits – $0.80 per credit
  • 2,000 Credits – $0.75 per credit
  • 5,000 Credits – $0.70 per credit 

Credits can be purchased within the Tribute Center software program using a credit card or by calling our support staff at 866.372.9372.

Helpful Resources

  LIFE JOURNEY PRICE LIST
life-journey-pricing
OKI DATA PRINTING
WEBCASTING INSTRUCTIONS
DOWNLOAD DECAL TEMPLATE

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